Warranty tracking, pest by pest and unit by unit

How does a warranty start, and when does it end?

On its own, on the date of the first visit for that pest in that unit. There is no date to enter by hand.

It starts on its own, at the first visit. You do not enter a start date by hand, which avoids the most common mistake: the warranty nobody remembered to open, which therefore exists nowhere on the day the customer calls back. Atlas takes the date of the first visit for that pest in that unit, adds the number of months set by your rule, and gets the end date.

Until that first visit happens the warranty is not yet active, which is logical since nothing has been treated. Nothing is stored twice, everything is recalculated from the real visits, so the information cannot drift out of sync.

Why a warranty per pest and per unit rather than per customer?

Because the same address can have one treatment still covered and another expired. The right question is whether this pest, in this unit, is still covered.

Because it is the only scale that matches reality. The same address can have a rodent treatment still covered and a bed bug treatment that is not, simply because the two did not start on the same day. And in a building, the second-floor unit treated in January has nothing to do with the fifth-floor one treated in June.

When the call comes in, the useful question is therefore not "is this customer under warranty", it is "is this pest, in this unit, still covered". That is the only question with a usable answer, and it is the one Atlas answers.

What do you do when a warranty should not run for a while?

You pause it instead of deleting it. It resumes automatically at the next visit for the same pest.

You suspend it instead of deleting it. A cluttered unit the tenant refuses to prepare, access blocked during renovation work, a situation preventing the treatment from holding: these are cases where continuing to guarantee makes no sense. Atlas therefore offers several states, on top of active and expired.

Weakened

the warranty still runs, but you record that the unit's conditions are undermining it.

Paused

it is frozen, and it resumes automatically at the next visit for the same pest. You do not have to remember to reactivate it.

Cancelled

it no longer runs at all, with the justification you write down.

One important detail: the state of the unit itself, watch-listed or problematic, does not influence the warranty. It is a note for your crew, not a commercial decision taken automatically on your behalf.

How do you handle a customer who negotiated a different warranty?

You set a default company rule, and a customer exception overrides it pest by pest. The other pests keep your default.

You set a default company rule, for example six months on rodents and three months on insects, and it applies everywhere. For a customer who negotiated otherwise you add an exception, and Atlas merges the two rules pest by pest.

In practice, if that customer obtained twelve months on bed bugs, that value applies for that pest while all the others keep your default. You therefore never recopy your full terms for each individual contract, and a change to your general rule propagates on its own wherever no exception was set.

Frequently asked questions

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